Contact

If you have any queries about our socks, would like help finding the right socks for you or you have any questions about an order or a return, please get in touch via the email addresses below:

For customer service please email us at info@pairs-socks.com

For press requests, collaborations or wholesale enquiries please email us at office@pairs-socks.com

You can also find the answers to our most frequently asked questions below.

 

 

Frequently Asked Questions

Where are Pairs socks made?

Our Alpaca and Mohair socks are made in the UK in a traditional British mill. Bamboo, Merino, Wool and Ultra Soft Alpaca are made by carefully selected family-run mills in Portugal and Turkey.

Are Pairs socks sustainable?

We work with makers that we know and trust in British, Portuguese and Turkish mills. We source only the highest quality natural fibres that last longer and need replacing less often. We aim to encourage buying less, but better. All our packaging is home recyclable.

Which size should I order?

All our natural fibre socks are available in standard UK sizing and fit true to size. If you are between sizes, we recommend choosing the larger size for comfort. You can find our size guide here.

Are natural fibre socks itchy?

Natural fibres like alpaca, mohair and merino are surprisingly smooth against the skin. Alpaca and bamboo, in particular, are super soft and hypoallergenic - well-suited to sensitive skin.

How should I wash my socks?

Most of our socks can be machine washed at 40°C. We recommend avoiding tumble drying to preserve the fibres. Some fibres, like alpaca, need to be washed at 30°C. Specific care instructions are included on each product page and label.

Are Pairs socks suitable for sensitive skin?

Yes, all our socks are made from natural fibres which makes them gentle on sensitive skin. In particular alpaca and bamboo fibres are breathable and naturally resistant to allergens.

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